At PaperBanana, we want you to be satisfied with our service. This Refund Policy explains when and how you may request a refund for your purchases.
Last Updated: February 21, 2025
For all refund requests, we calculate the refund amount based on actual credit consumption :
Refund Amount = Amount Paid × (Unused Credits ÷ Total Credits Granted)
For example: if you purchased a monthly plan that granted 800 credits for $39.99, and you have used 200 credits, your refund would be $39.99 × (600 ÷ 800) = $29.99 .
We review each request individually and issue a partial or full refund accordingly. This approach ensures you only pay for what you actually use.
Monthly subscriptions may be cancelled at any time through your account settings
Cancellation takes effect at the end of the current billing period — you retain access and credits until then
Refund window : Refund requests are accepted within 30 days of your payment dateThe refund amount is calculated based on unused credits remaining at the time of your request
Annual subscriptions may be cancelled at any time through your account settings
Credits are distributed monthly throughout the annual subscription period
Refund window : Refund requests are accepted within 30 days of each monthly credit distributionThe refund amount is calculated based on unused credits across all distributed months
Refund window : Refund requests are accepted within 90 days of purchase (matching the credit validity period)The refund amount is calculated based on unused credits remaining in your account at the time of the request
Credits that have already expired are not eligible for refund
In the following circumstances, we will issue a full refund regardless of credit usage:
Technical failures : If a generation error on our end consumed your credits, we will restore those credits (or issue a refund if you prefer)Duplicate charges : If you were charged more than once for the same purchaseUnauthorized charges : If your account was accessed and used without your authorization
To request a refund, please contact us and provide the following information:
Email : support@paperbanana.online Contact Form : Contact Us
Please include:
Your account email address
The date of purchase
Your current credit balance (visible in your account dashboard)
The reason for your request
We will review your request, verify your credit usage, and respond within 3 business days .
Approved refunds are processed within 5–10 business days
Refunds are returned to the original payment method used at checkout
Processing times may vary depending on your bank or payment provider
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us first — we are committed to resolving issues fairly and promptly.
For any questions about this Refund Policy or to submit a refund request:
PaperBanana is committed to fair and transparent billing practices.